Delivery & Service Policy

Effective date: 6 July 2026
Last updated: 6 July 2026

1. Digital-only service

Adzz is a software and advertising automation platform. We do not sell or ship physical goods. All products and services are delivered electronically through your Adzz account at https://adzz.pro.

2. What we deliver

Dashboard access — Account features according to your plan (Free, Unlimited, or admin-granted access).
Subscriptions — Paid plans such as Adzz Unlimited are activated after successful payment through Stripe or PayPal. Access typically begins within minutes of confirmation.
Amplify credits — Prepaid credits are added to your wallet after PayPal payment is captured. Credits are consumed as Amplify posts your ads to network channels.
Ad delivery — Scheduled or automated messages sent to Discord channels via your bots or the Amplify fleet, subject to platform limits and campaign settings.

3. Delivery timelines

Account activation

New accounts are available immediately after registration. Email verification or Discord linking may be required for certain features.

Subscription activation

Unlimited and other paid subscriptions are activated once payment is confirmed. If payment succeeds but access does not update within 30 minutes, contact support with your receipt or transaction ID.

Credit purchases

Amplify credits appear in your wallet after PayPal checkout completes. If credits are not visible after returning from PayPal, refresh the page or contact support — do not pay twice until we confirm the first transaction.

Campaign delivery

Amplify and self-serve campaigns begin posting according to your intensity, cooldowns, and fleet availability. Delivery is ongoing over the campaign duration — not a single instant batch unless configured (e.g. burst mode). Discord rate limits, server permissions, or paused campaigns may delay individual posts.

4. Free plan access

The Free plan may require approval through our Discord support ticket process before posting is enabled. Delivery of Free plan features begins after admin activation, not immediately at signup.

5. Failed or delayed delivery

If a paid service was not delivered as described, contact us before initiating a chargeback. We will investigate and, where appropriate:

Activate missing subscription access.
Credit missing Amplify credits to your wallet.
Resume paused campaigns caused by platform errors on our side.

We are not responsible for delivery failures caused by invalid bot tokens, Discord account bans, removed bot permissions, target server rules, ad content violations, or third-party outages.

6. No physical shipping

There is no shipping address, courier, or tracking number associated with Adzz purchases. Any reference to “shipping” on payment provider checkout pages refers to digital fulfillment only.

7. Contact for delivery issues

Email: admin@adzz.pro
Discord support (fastest for account issues): Join our Discord server

Please include your account email, payment receipt or PayPal transaction ID, and a short description of what was not delivered.

8. Related policies

Billing, refunds, and acceptable use are covered in our Terms and Conditions. Data handling is described in our Privacy Policy.